Delivery & Return
Free delivery available on 1000s of products over GHS 1000. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Hendra Solutions offers ideal Delivery methods for any requirement. Be it low priced through secure and registered Courier Service / Standard Parcel Post, more quickly via GhanaPostGPS location and Google Map service. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available delivery methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at your specified location
Small items
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Standard delivery Get it in 3-5 working days |
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Orders over GHS 1000: All day delivery. Order anytime: |
FREE |
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Orders under GHS 500: All day delivery. Order anytime: |
GHS 70 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
GHS 60 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery.  |
GHS 100 |
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Weekday time slot from 12noon - 7pm. |
GHS 100 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
From GHS 200 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From GHS 200 |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
FromuGHS 250 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From GHS 300 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing or broken by the customer:
- fully equipped equipment;
- a receipt proving the fact of purchase in the Hendra DGMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
I'm so sorry to hear that your order hasn't arrived yet. I know you're eager to receive it, and I apologize for the delay.
I’ve looked into your order and found that it was delayed due to [brief reason, e.g., carrier delays / high transit volume]. The updated delivery date is now [ ].
To make up for the wait, We are keeping a close eye on this, but please let me know if it hasn't arrived by [ ] so I can resolve this for you immediately.
On major national holidays (like Independence Day, Eid, or Christmas), standard office deliveries and formal courier services usually pause operations.
On-Demand Couriers: Bolt, Yango, Uber Delivery), riders are often available and operating, though delivery times might be slightly longer due to fewer active riders.
Within the same city (e.g., intra-Accra or intra-Kumasi): Next-day delivery is highly available. In fact, for local orders, same-day delivery via on-demand dispatch riders is often standard practice if ordered before a certain cutoff time.
Inter-city / Regional delivery: Shipping between major hubs (like Accra to Kumasi, Takoradi, or Koforidua) can frequently be fulfilled as next-day delivery. However, transit to more distant regions (such as Tamale or Bolgatanga) or remote, off-route locations typically requires 2 to 4 business days.
Next-day delivery applies to items that are currently in stock and ready to ship. If an item is custom-made, requires assembly, or is backordered, processing time will be added before the delivery window even begins.
Yes, usually required: For local dispatch riders (like ShaQ Express, Bolt Send, or Yango Delivery), the rider will almost always need to meet you face-to-face. They rarely leave packages unattended on a doorstep or at a gate due to security risks.
The Alternative: If you cannot be there personally, you can usually instruct the rider to leave the package with a security guard, a receptionist, or a trusted neighbor—but you will need to communicate this to them when they call you to confirm delivery.
Online store of household appliances and electronics
If you are looking to buy household appliances (like fridges, washing machines, microwaves, or air conditioners) and electronics (such as TVs, sound systems, or smartphones) Hendra Solutions is the best online platform in Ghana with reputable and highly reliable delivery services
